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How do I get my product serial number?
When you buy software online which is of a downloadable format, you will be sent the serial number(s) by email once your payment has been approved. Your serial numbers and product keys will also be held securely in myaccount -> Previous Orders for your records.
How do I activate and unlock my product?
Once you receive your serial number, you will need to enter this into the product to activate and unlock it. Below are some typical steps to follow to unlock your product:
Usually by double-clicking on the icon.
Usually your name or company name.
The serial number (or Product Key) is in the format: 12345-67890-12345-67890
This is beneath the Serial Number box
You will receive a notification saying, "Thank you, please restart the product". Now close the application.
Now the program has restarted, it will be unlocked. That is it - Enjoy! (If using Vista, see below)
Note, it can take a couple of hours to verify payment and unlock the product - However, this is mostly completed within a few minutes of purchasing the product.
WINDOWS VISTA USERS
To activate your software on Microsoft Windows Vista, you will need to:
Usually the icon will be on your desktop or installation directory.
Select 'Run As Administrator' from the drop down list. (Even if you are an administrator)
Note: You may need to repeat the above twice to successfully unlock the program.
If you require any assistance, have any comments or feedback, then please let us know. We are always striving to improve our products and services and would like to hear from our customers.