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Refresher©
Frequently Asked Questions

Click on an FAQ in the list to jump to view more detail.

What is Refresher and how does it work?
Refresher is an automatic refreshing tool with dual browser capability. The dual browser gives a split screen of two web browsers where you can simultaneously surf the web on different web sites.

While using Refresher you can set a refresh level which is where the current web page refreshes at your set time automatically. For example, it may refresh every 10 seconds or every 5 minutes, it is up to you. Refresher is useful for checking sport scores, web mail or the status of an on-line auction. Basically, any web page where the data is constantly changing.

There are also additional features included with Refresher such as a PC Timer to shutdown, logoff or restart the computer, a PC Reminder to alert you at a specific time, a pop-up blocker (to stop annoying pop-up windows), an image blocker (to block unwanted images and load a page quicker), and an I.P. tool (for advanced users).

Who would use Refresher?
Refresher is so versatile everybody can use it in a variety of scenarios:
  • It can be used to prepare you to win an auction. For example, in dual browser mode, one window can have your bid ready to go and the other window can be automatically refreshing with the current auction information, such as time remaining and current item price.
  • It can also be used to automatically refresh your web mail to check if you have any new emails.
  • A sport fan that is monitoring a web page may set a refresh level every 1 minute showing two different web sites, so that they can remain constantly updated with the latest scores automatically.
How do I get Refresher?
To get Refresher you will need to download it. Downloading Refresher is very quick and simple. Visit the trial page for the latest version.

Refresher can be installed in less than 1 minute.

How easy is it to use Refresher?
Refresher is similar to most web browsers, so it's very easy to use. A complete help file is included with Refresher so should you have any questions, this would be a great place to start. You may also contact support if you require further assistance with Refresher.
Do I need to pay for Refresher?
No, Refresher 1.2 is totally free for personal use. A valid license must be purchased for commercial use. However, Refresher 1.3 PRO is a 14 day free trial, after which a valid license must be purchased - Buy Now.
What is the difference between Refresher 1.2 and Refresher 1.3 PRO?
Refresher 1.2 is totally free for personal use. Refresher 1.3 PRO is a 14 day free trial, after which a valid license must be purchased. Refresher 1.3 PRO has many more features and also includes priority support. To view the full feature list, click Features.
How can I make the web page load quicker?
Large images slow down the time it takes for a web page to load. Blocking these images will increase the speed that the web page loads. Enabling this option will require you to Restart Refresher. To block images:

Go to: Options -> Settings -> Advanced -> Block Images

I have enabled 'Block Images' but they are still visible.
Ensure that you restart Refresher after enabling this feature.
How many Refresher windows can I open?
You may open as many Refresher windows as you like.
Can I install Refresher on multiple computers?
Yes, Refresher 1.2 is free for personal use and may be installed on as many computers as you like. Each user must agree to the End User License Agreement ("EULA") found with the software. If purchasing a license for Refresher 1.3 PRO, each computer Refresher 1.3 PRO is installed on must have a valid license. Also, Commercial use requires a valid license. All licenses can be purchased online.
How can I stop script errors/pop-ups?
Script errors can be disabled by clicking "Disable script errors" within the Advanced menu of settings.

Go to: Options -> Settings -> Advanced -> Disable script errors

Why can't I log into microsoft exchange web access
This is because the login prompts are disabled.

Go to: Options -> Settings -> Advanced -> Disable script errors

Untick "Disable script errors/Login Prompts" and restart Refresher. You will then be able to log into exchange with the certificate prompt box.

I cannot view all of the toolbar icons - Problems viewing all of Refresher.
Resize the Refresher window so that all of the icons can fit. If applicable, click on the expansion arrows (Resize to fit ) ">>" in the top right of Refresher which will extend the Refresher window to fit all items in the toolbar. If you have tried this, check that the screen resolution is a minimum of 1024 x 768.
While trying to refresh the screen, I am getting the message: "The page cannot be refersehed without sending the information. Click if you want to send the information". Is there any way I can skip it?

Refresher has an option to "Click Enter On Refresh" in the settings. This will automatically click the "Yes/Retry" button for you. However, Refresher must be active (top most/the active window/not minimised) in order for this to work.

Location: "Options -> Settings -> Refresher Tab -> Auto Press Enter Key on Refresh"

What does Refresher install on my computer?
Refresher installs the executable file (which runs refresher), settings for your Auction Template, a wav/sound file to alert you of your reminders, the help file and an uninstall file.

As your surf the web, some websites may set a cookie on your machine. A cookie is a small data file created by a Web site that is stored on your computer either temporarily just for that session only or permanently on the hard drive. Cookies provide a way for the Web site to identify users and keep track of their preferences. You as the user have total control over the acceptance of cookies from websites. Please note that some websites require the use of cookies to operate correctly.

I would like additional features, can Refresher be customised?
Yes. In fact, we have many satisfied customers who have already customised Refresher. Please contact us with your customisation request.
If we purchase licenses and you customise it for us, will this affect the license in any way?
No. The only way your license would be affected is if a new version of the product came out with additional features (should you want this new version). The new version would be available to you (for free if within 30 days of your purchase, or for an upgrade fee thereafter). The new version would obviously include all of the custom development that we had completed previously for you.
I think I may have found a bug, what do I do now?
If you think you have found a bug with Refresher, visit the feedback page to leave your comments.
What are the minimum system requirements to run Refresher?
See the system technical specification and minimum requirements for running Refresher.
How do I leave feedback or contact support?
To leave feedback or contact support, please use the on-line feedback form or contact form. If more FAQ's arise, they will be added to the list.

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