- Updated 05/01/2007
We recommend that you print and keep a copy of these Terms and Conditions for future reference.
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
All prices and charges on this site are in UK pounds (sterling). They exclude any VAT payable (unless otherwise stated), and exclude delivery charges (for details see ‘Delivery’ below).
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
On certain software products, following a successful payment, the serial number will be emailed to the purchaser as well as being available online in "Myaccount". Once this software has been activated, it may take upto 24 hours to validate, however, this is usually instant.
For delivery items we accept payment by PayPal, Mastercard, Visa, Delta, Switch, American Express and Diners Club. Payment is deducted when we process your order.
In order to purchase products and services from FileMaker Services online, a registered account is required. When a product is purchased and registered, each activation is recorded and can be viewed in the "Myaccount" area.
Where we Deliver
Delivery Must Be To An Address In The United Kingdom (But Excluding The Channel Islands and, for some larger items, the Isle of Man and the Scottish islands), unless agreed with prior arrangement. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of products you select and on whether you choose standard delivery (5-7 working days) or a premium service (e.g. our specal delivery service). You only pay one delivery charge, irrespective of the number of products ordered.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday
inclusive (but excluding bank holidays).
If you order after 3.00pm, please calculate your delivery time as if your order
had been placed the following working day (including if you are offered our
"next working day" premium service).
Premium Delivery Services
If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for.
Standard Postal and Courier Deliveries, normally 5 - 7 Working Days
Standard postal and courier deliveries should arrive within 5 - 7 working days of placing your order (to be safe, please allow a little extra during busy sale periods). Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
If you are not entirely satisfied with your purchase from FileMaker Services, you can return it for a credit on your account provided that:
- An evaluation/trial copy of the product was not available from the FileMaker Services web site at the time of purchase and you have received a reply from us confirming this.
- A correctly completed Returns Form has been received, within 30 days of the order date, confirming that the product has been removed from all systems and any backup copies have been destroyed.
- All items physically shipped to you are, within 45 days of the order date, returned back to FileMaker Services (at your own expense) in good condition with the manufacturer's box or disk seals intact.
Please note that FileMaker Services are unable refund any shipping charges or accept returns on:
- Products containing source code/designs or open database schema
- Unlocked products or unlock key given.
- Special orders for one-off products
- Back-up CDs
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our beta test products and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the FileMaker Services website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Please contact us for full legal documentation regarding the copyright and trademark of images, logo's, titles and product names.
FileMaker Services Ltd is a division of Computech IT Services Ltd, Orchard House, Nicholas Meadow, Callington, Cornwall, UK, PL17 8DE, registered in England, VAT No. GB 730 4698 30.